My Asus laptop failed just after the warranty e...
A Asus customer review by GetHuman user ~WTF Asus? from November 26th, 2017
Background on ~WTF Asus?'s case
GetHuman: ~WTF Asus? - can you tell our other Asus customers when your case took place?
~WTF Asus?: Yes I can. It was evening, on November 19th.
GetHuman: Did you reach out to Asus, and if so, how?
GetHuman: And which of these common Asus customer issues best describes the reason you wanted to talk to them?
(Shows ~WTF Asus? a list of common Asus problems)
~WTF Asus?: "Warranty Claim" was why I was trying to call.
~WTF Asus?'s review of Asus customer service
GetHuman: So how would you sum up your experience for GetHuman's Asus customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~WTF Asus?: My Asus laptop failed just after the warranty expired. Called customer service and was told as a courtesy they could extend the warranty and repairs would be covered under warranty. I was pleasantly surprised they offered to do that, but that didn't last long. Had to call back customer service after updating my warranty. No one will acknowledge what the first CSR told me about extending the warranty! All subsequent CSRs tell me the warranty can't be extended and I must pay for all repairs. I even wrote a complaint letter, which was answered in the same manner, "we don't extend warranties". No one seems willing to even acknowledge the possibility of what the first CSR told me.*I understand my warranty expired and when I initially called it was to find out what my options were. To have your own employee give a customer information that the company is not willing to back up, whether that info is right or wrong, is just bad customer service!*As a side note, I did a lot of research about la
GetHuman: Let's quantify your experience contacting Asus. On a scale of 1 to 5, how easy is it go get help on a Asus problem?
~WTF Asus?: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~WTF Asus?: I'd give them a two out of five on communication.
GetHuman: And what about Asus's ability to quickly and effectively address your problem?
~WTF Asus?: For that I would say one out of five.
GetHuman: And finally- any advice for other Asus customers?
~WTF Asus?: Call them early in the day or late. Don't forget any personal or account information you might need for Asus to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~WTF Asus? taken from his Asus customer service problem that occurred on November 19th, 2017.