Atbatt.com: VERY DISAPPOINTING!*I searched for a replacemen...
A Atbatt.com customer review by GetHuman user ~BeachCare from November 12th, 2017
Background on ~BeachCare's case
GetHuman: ~BeachCare - can you tell our other Atbatt.com customers when your case took place?
~BeachCare: Yes I can. It was afternoon, on November 5th.
GetHuman: Did you reach out to Atbatt.com, and if so, how?
GetHuman: And which of these common Atbatt.com customer issues best describes the reason you wanted to talk to them?
(Shows ~BeachCare a list of common Atbatt.com problems)
~BeachCare: "Returns" was why I was trying to call.
~BeachCare's review of Atbatt.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Atbatt.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~BeachCare: VERY DISAPPOINTING!*I searched for a replacement battery for one of my business' computers (Lenovo Thinkpad X*** Tablet Laptop). I searched for "replacement battery for Lenovo Thinkpad X***", thinking that should suffice. Unfortunately, as I found out ** days after I placed the order, I did not receive the correct battery. Apparently, there is a different computer than the one that I have called "Lenovo Thinkpad X***". Unbeknownst to me the fact that the battery did not specifically say "tablet" caused it not to work. The return process was miserable, and it took nearly a month to get my money back (minus $** restocking fee). When I called customer service, they said that I just should have paid closer attention to what I was ordering. I would never do business with them again!
GetHuman: Let's quantify your experience contacting Atbatt.com. On a scale of 1 to 5, how easy is it go get help on a Atbatt.com problem?
~BeachCare: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~BeachCare: I'd give them a two out of five on communication.
GetHuman: And what about Atbatt.com's ability to quickly and effectively address your problem?
~BeachCare: For that I would say one out of five.
GetHuman: And finally- any advice for other Atbatt.com customers?
~BeachCare: Call them early in the day or late. Don't forget any personal or account information you might need for Atbatt.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~BeachCare taken from his Atbatt.com customer service problem that occurred on November 5th, 2017.