Athleta: Returns policy is phenomenal!!! LOVE IT!! I w...
A Athleta customer review by GetHuman user ~melissa from November 16th, 2017
Background on ~melissa's case
GetHuman: ~melissa - can you tell our other Athleta customers when your case took place?
~melissa: Yes. It was evening, on November 8th.
GetHuman: Did you reach out to Athleta, and if so, how?
GetHuman: And which of these common Athleta customer issues best describes the reason you wanted to talk to them?
(Shows ~melissa a list of common Athleta problems)
~melissa: "Overcharge/Strange charge" was why I was trying to call.
~melissa's review of Athleta customer service
GetHuman: So how would you sum up your experience for GetHuman's Athleta customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~melissa: Returns policy is phenomenal!!! LOVE IT!! I was able to return an item I purchased * years ago for a full refund. They stand behind their product. FABULOUS!! This is why I am not afraid to order from them online. They back up their product. Easy ordering, easy to get them on the phone - customer service is based in the USA!! They always have fast, friendly help when I call.
GetHuman: Let's quantify your experience contacting Athleta. On a scale of 1 to 5, how easy is it go get help on a Athleta problem?
~melissa: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~melissa: I'd give them a five out of five on communication.
GetHuman: And what about Athleta's ability to quickly and effectively address your problem?
~melissa: For that I would say five out of five.
GetHuman: And finally- any advice for other Athleta customers?
~melissa: Call them early in the day or late. Don't forget any personal or account information you might need for Athleta to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~melissa taken from his Athleta customer service problem that occurred on November 8th, 2017.
Athleta
3.67 of 5 stars | 3 reviews
~melissa's Athleta Review
Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars
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