Audible.com: I gave a gift of a book only available on Audib...
A Audible.com customer review by GetHuman user ~disappointed from November 11th, 2017
Background on ~disappointed's case
GetHuman: ~disappointed - can you tell our other Audible.com customers when your case took place?
~disappointed: Yup. It was middle of the night, on November 8th.
GetHuman: Did you reach out to Audible.com, and if so, how?
GetHuman: And which of these common Audible.com customer issues best describes the reason you wanted to talk to them?
(Shows ~disappointed a list of common Audible.com problems)
~disappointed: "Service problem" was why I was trying to call.
~disappointed's review of Audible.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Audible.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~disappointed: I gave a gift of a book only available on Audible. Could not receive the book after downloading the app. Called for help and was told the receiver of the gift would have to give THEIR account number as well. I already paid for this.... they want me to pay TWICE for this membership. I am glad I was around to get the gift. I have never given a gift the receiver had to pay to receive. AWFUL!!!!
GetHuman: Let's quantify your experience contacting Audible.com. On a scale of 1 to 5, how easy is it go get help on a Audible.com problem?
~disappointed: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~disappointed: I'd give them a four out of five on communication.
GetHuman: And what about Audible.com's ability to quickly and effectively address your problem?
~disappointed: For that I would say three out of five.
GetHuman: And finally- any advice for other Audible.com customers?
~disappointed: Call them early in the day or late. Don't forget any personal or account information you might need for Audible.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~disappointed taken from his Audible.com customer service problem that occurred on November 8th, 2017.