Audible.com: i asked for help returning a book on audible. H...
A Audible.com customer review by GetHuman user ~ks9 from November 19th, 2017
Background on ~ks9's case
GetHuman: ~ks9 - can you tell our other Audible.com customers when your case took place?
~ks9: Sure. It was afternoon, on November 12th.
GetHuman: Did you reach out to Audible.com, and if so, how?
GetHuman: And which of these common Audible.com customer issues best describes the reason you wanted to talk to them?
(Shows ~ks9 a list of common Audible.com problems)
~ks9: "Change plan" was why I was trying to call.
~ks9's review of Audible.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Audible.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~ks9: i asked for help returning a book on audible. He said he would give me a link. I said I already tried that. He said he could not help me any further. I said that someone helped me make a return before using this chat box and asked for a transfer to someone who knew how. He said he couldn't help. Very unhelpful.
GetHuman: Let's quantify your experience contacting Audible.com. On a scale of 1 to 5, how easy is it go get help on a Audible.com problem?
~ks9: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~ks9: I'd give them a five out of five on communication.
GetHuman: And what about Audible.com's ability to quickly and effectively address your problem?
~ks9: For that I would say three out of five.
GetHuman: And finally- any advice for other Audible.com customers?
~ks9: Call them early in the day or late. Don't forget any personal or account information you might need for Audible.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~ks9 taken from his Audible.com customer service problem that occurred on November 12th, 2017.