Australia Post: constructive criticism - give an indication of...
A Australia Post customer review by GetHuman user ~unhappy from November 26th, 2017
Background on ~unhappy's case
GetHuman: ~unhappy - can you tell our other Australia Post customers when your case took place?
~unhappy: Yeah. It was evening, on November 21st.
GetHuman: Did you reach out to Australia Post, and if so, how?
GetHuman: And which of these common Australia Post customer issues best describes the reason you wanted to talk to them?
(Shows ~unhappy a list of common Australia Post problems)
~unhappy: "Complaint" was why I was trying to call.
~unhappy's review of Australia Post customer service
GetHuman: So how would you sum up your experience for GetHuman's Australia Post customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~unhappy: constructive criticism - give an indication of what number in the queue as a start. Surely with technology available a 'time frame' would be able to be guesstimated giving an indication of time!
GetHuman: Let's quantify your experience contacting Australia Post. On a scale of 1 to 5, how easy is it go get help on a Australia Post problem?
~unhappy: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~unhappy: I'd give them a five out of five on communication.
GetHuman: And what about Australia Post's ability to quickly and effectively address your problem?
~unhappy: For that I would say five out of five.
GetHuman: And finally- any advice for other Australia Post customers?
~unhappy: Call them early in the day or late. Don't forget any personal or account information you might need for Australia Post to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~unhappy taken from his Australia Post customer service problem that occurred on November 21st, 2017.