AutoNation: I purchased a Used Vehicle from the Mercedes Be...
A AutoNation customer review by GetHuman user ~StevePalmBeachRealtor from November 12th, 2017
Background on ~StevePalmBeachRealtor's case
GetHuman: ~StevePalmBeachRealtor - can you tell our other AutoNation customers when your case took place?
~StevePalmBeachRealtor: Yes. It was morning, on November 6th.
GetHuman: Did you reach out to AutoNation, and if so, how?
GetHuman: And which of these common AutoNation customer issues best describes the reason you wanted to talk to them?
(Shows ~StevePalmBeachRealtor a list of common AutoNation problems)
~StevePalmBeachRealtor: "Update account information" was why I was trying to call.
~StevePalmBeachRealtor's review of AutoNation customer service
GetHuman: So how would you sum up your experience for GetHuman's AutoNation customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~StevePalmBeachRealtor: I purchased a Used Vehicle from the Mercedes Benz Dealership in Pompano Beach in September ****. A **** Mercedes CLK ***. Their attention to my needs and follow up service has been excellent. I cant tell you how pleasantly surprised I was to finally fall into a dealership that understands the term " Customer Care". I signed an AS-IS When I purchased the car, yet when I came back a couple weeks later with problems with the Seat Belt Retractor and the Sun Roof switch, I was immediately taken care of at no charge to me. They also provided me with a brand new C*** as a loaner at no charge for the day my car was in the shop. They were gracious and the entire process was painless and very pleasant. I will be buying my future vehicles from them as well as for my family and business.**Sincerely, Steven Staples*CEO - Staples Real Estate Inc.
GetHuman: Let's quantify your experience contacting AutoNation. On a scale of 1 to 5, how easy is it go get help on a AutoNation problem?
~StevePalmBeachRealtor: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~StevePalmBeachRealtor: I'd give them a five out of five on communication.
GetHuman: And what about AutoNation's ability to quickly and effectively address your problem?
~StevePalmBeachRealtor: For that I would say four out of five.
GetHuman: And finally- any advice for other AutoNation customers?
~StevePalmBeachRealtor: Call them early in the day or late. Don't forget any personal or account information you might need for AutoNation to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~StevePalmBeachRealtor taken from his AutoNation customer service problem that occurred on November 6th, 2017.