AFter buying * Mercedes from an Autonation deal...
A Autonation customer review by GetHuman user ~sunny outlook from November 5th, 2017
Background on ~sunny outlook's case
GetHuman: ~sunny outlook - can you tell our other Autonation customers when your case took place?
~sunny outlook: Yes I can. It was afternoon, on October 31st.
GetHuman: Did you reach out to Autonation, and if so, how?
GetHuman: And which of these common Autonation customer issues best describes the reason you wanted to talk to them?
(Shows ~sunny outlook a list of common Autonation problems)
~sunny outlook: "Service problem" was why I was trying to call.
~sunny outlook's review of Autonation customer service
GetHuman: So how would you sum up your experience for GetHuman's Autonation customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~sunny outlook: AFter buying * Mercedes from an Autonation dealership I can say that they are the worst car dealerships in the country. They treat customers with disdane and contempt and do NOT HONOR warranty work.
GetHuman: Let's quantify your experience contacting Autonation. On a scale of 1 to 5, how easy is it go get help on a Autonation problem?
~sunny outlook: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~sunny outlook: I'd give them a two out of five on communication.
GetHuman: And what about Autonation's ability to quickly and effectively address your problem?
~sunny outlook: For that I would say one out of five.
GetHuman: And finally- any advice for other Autonation customers?
~sunny outlook: Call them early in the day or late. Don't forget any personal or account information you might need for Autonation to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~sunny outlook taken from his Autonation customer service problem that occurred on October 31st, 2017.