I have an issue with Autonation Kendall

A Autonation customer review by GetHuman user GetHuman-sgilmore from December 8th, 2017

Background on GetHuman-sgilmore's case

GetHuman: GetHuman-sgilmore - can you tell our other Autonation customers when your case took place?
GetHuman-sgilmore: Yup. It was morning, on November 29th.
GetHuman: Did you reach out to Autonation, and if so, how?
GetHuman-sgilmore: I used the 954-769-6000 number I found for on the GetHuman Autonation customer phone number page I was on: Autonation Customer Service Phone Number
GetHuman: And which of these common Autonation customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-sgilmore a list of common Autonation problems)
GetHuman-sgilmore: "Complaint" was why I was trying to call.

GetHuman-sgilmore's review of Autonation customer service

GetHuman: So how would you sum up your experience for GetHuman's Autonation customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-sgilmore: I have an issue with Autonation Kendall
GetHuman: Can you tell the rest of us a bit more from what happened on 11/29/17?
GetHuman-sgilmore: I purchased a car here less than * months ago and I have had to take this car back twice already. This car was supposedly certified and it was not. The brakes were shot on this car and this car also has the wrong tires on it causing it make a loud humming sound when I'm driving it. I have been trying to get this fixed and to no avail. Also, my car was locked in the service department for the entire weekend with my house key on the key chain and no one could do anything about it. I could not even get into my house. I need to speak to someone about this ASAP!!! This is unacceptable service from Autonation!
GetHuman: Let's quantify your experience contacting Autonation. On a scale of 1 to 5, how easy is it go get help on a Autonation problem?
GetHuman-sgilmore: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-sgilmore: I'd give them a four out of five on communication.
GetHuman: And what about Autonation's ability to quickly and effectively address your problem?
GetHuman-sgilmore: For that I would say three out of five.
GetHuman: And finally- any advice for other Autonation customers?
GetHuman-sgilmore: Call them early in the day or late. Don't forget any personal or account information you might need for Autonation to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-sgilmore taken from his Autonation customer service problem that occurred on November 29th, 2017.

Autonation

2.00 of 5 stars | 34 reviews

GetHuman-sgilmore's Autonation Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars

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