Avast!: I have Avast and still got hacked. I called sup...

A Avast! customer review by GetHuman user ~ValinMO from November 28th, 2017

Background on ~ValinMO's case

GetHuman: ~ValinMO - can you tell our other Avast! customers when your case took place?
~ValinMO: Yes. It was middle of the night, on November 20th.
GetHuman: Did you reach out to Avast!, and if so, how?
~ValinMO: I used the 866-951-7679 number I found for on the GetHuman Avast! customer phone number page I was on: Avast! Customer Service Phone Number
GetHuman: And which of these common Avast! customer issues best describes the reason you wanted to talk to them?
(Shows ~ValinMO a list of common Avast! problems)
~ValinMO: "Track order" was why I was trying to call.

~ValinMO's review of Avast! customer service

GetHuman: So how would you sum up your experience for GetHuman's Avast! customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~ValinMO: I have Avast and still got hacked. I called support. They told me how to check errors on my system. I had so many that he made me believe all my assets will be wiped out, which could be true. But why if I have been using their product? The result was that they wanted me to buy help for $***. I told them I will buy a new computer instead.
GetHuman: Let's quantify your experience contacting Avast!. On a scale of 1 to 5, how easy is it go get help on a Avast! problem?
~ValinMO: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~ValinMO: I'd give them a three out of five on communication.
GetHuman: And what about Avast!'s ability to quickly and effectively address your problem?
~ValinMO: For that I would say two out of five.
GetHuman: And finally- any advice for other Avast! customers?
~ValinMO: Call them early in the day or late. Don't forget any personal or account information you might need for Avast! to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~ValinMO taken from his Avast! customer service problem that occurred on November 20th, 2017.


1.58 of 5 stars | 111 reviews

~ValinMO's Avast! Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
3 out of 5 stars

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