Avast!: Misrepresented my ability to use grimefighter o...
A Avast! customer review by GetHuman user ~unhappywithavast from November 28th, 2017
Background on ~unhappywithavast's case
GetHuman: ~unhappywithavast - can you tell our other Avast! customers when your case took place?
~unhappywithavast: Sure. It was middle of the night, on November 23rd.
GetHuman: Did you reach out to Avast!, and if so, how?
GetHuman: And which of these common Avast! customer issues best describes the reason you wanted to talk to them?
(Shows ~unhappywithavast a list of common Avast! problems)
~unhappywithavast: "Complaint" was why I was trying to call.
~unhappywithavast's review of Avast! customer service
GetHuman: So how would you sum up your experience for GetHuman's Avast! customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~unhappywithavast: Misrepresented my ability to use grimefighter on wireless connection. Refused refund. customer service abysmal.
GetHuman: Let's quantify your experience contacting Avast!. On a scale of 1 to 5, how easy is it go get help on a Avast! problem?
~unhappywithavast: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~unhappywithavast: I'd give them a five out of five on communication.
GetHuman: And what about Avast!'s ability to quickly and effectively address your problem?
~unhappywithavast: For that I would say one out of five.
GetHuman: And finally- any advice for other Avast! customers?
~unhappywithavast: Call them early in the day or late. Don't forget any personal or account information you might need for Avast! to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~unhappywithavast taken from his Avast! customer service problem that occurred on November 23rd, 2017.