Avast supposedly cleaned my computer's software...

A Avast customer review by GetHuman user ~angry from November 20th, 2017

Background on ~angry's case

GetHuman: ~angry - can you tell our other Avast customers when your case took place?
~angry: Yup. It was afternoon, on November 12th.
GetHuman: Did you reach out to Avast, and if so, how?
~angry: I used the 855-738-1646 number I found for on the GetHuman Avast customer phone number page I was on: Avast Customer Service Phone Number
GetHuman: And which of these common Avast customer issues best describes the reason you wanted to talk to them?
(Shows ~angry a list of common Avast problems)
~angry: "Device Support" was why I was trying to call.

~angry's review of Avast customer service

GetHuman: So how would you sum up your experience for GetHuman's Avast customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~angry: Avast supposedly cleaned my computer's software etc. It is worse than it was before. "Amy" in billing claimed all was fine as stated by the tech. Refused to refund the $***.**. Went elsewhere to have it fixed. Local tech found spyware which wasn't there before. NOW computer works well. DO NOT trust Avast!
GetHuman: Let's quantify your experience contacting Avast. On a scale of 1 to 5, how easy is it go get help on a Avast problem?
~angry: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~angry: I'd give them a one out of five on communication.
GetHuman: And what about Avast's ability to quickly and effectively address your problem?
~angry: For that I would say five out of five.
GetHuman: And finally- any advice for other Avast customers?
~angry: Call them early in the day or late. Don't forget any personal or account information you might need for Avast to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~angry taken from his Avast customer service problem that occurred on November 12th, 2017.

Avast

1.58 of 5 stars | 111 reviews

~angry's Avast Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Avast, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Avast in any way.

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