Avast: Waiting for a refund for a license file that wo...
A Avast customer review by GetHuman user ~trishd from November 22nd, 2017
Background on ~trishd's case
GetHuman: ~trishd - can you tell our other Avast customers when your case took place?
~trishd: Sure. It was middle of the night, on November 13th.
GetHuman: Did you reach out to Avast, and if so, how?
GetHuman: And which of these common Avast customer issues best describes the reason you wanted to talk to them?
(Shows ~trishd a list of common Avast problems)
~trishd: "Change order" was why I was trying to call.
~trishd's review of Avast customer service
GetHuman: So how would you sum up your experience for GetHuman's Avast customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~trishd: Waiting for a refund for a license file that would not open and was told the only way to get a refund is to submit a ticket online. I did that but a week later, no response or even acknowledgement of request. Called the support * back and was told there is no one to talk to about the refund and no managers. Only option is to submit another ticket. Very risky company to deal with...once they charge your card, no one can be reached if you have a problem.
GetHuman: Let's quantify your experience contacting Avast. On a scale of 1 to 5, how easy is it go get help on a Avast problem?
~trishd: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~trishd: I'd give them a two out of five on communication.
GetHuman: And what about Avast's ability to quickly and effectively address your problem?
~trishd: For that I would say five out of five.
GetHuman: And finally- any advice for other Avast customers?
~trishd: Call them early in the day or late. Don't forget any personal or account information you might need for Avast to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~trishd taken from his Avast customer service problem that occurred on November 13th, 2017.