Avast: It was early, so my call could not be escalated...
A Avast customer review by GetHuman user ~danleja from November 19th, 2017
Background on ~danleja's case
GetHuman: ~danleja - can you tell our other Avast customers when your case took place?
~danleja: Yup. It was morning, on November 13th.
GetHuman: Did you reach out to Avast, and if so, how?
GetHuman: And which of these common Avast customer issues best describes the reason you wanted to talk to them?
(Shows ~danleja a list of common Avast problems)
~danleja: "Overcharge/Strange charge" was why I was trying to call.
~danleja's review of Avast customer service
GetHuman: So how would you sum up your experience for GetHuman's Avast customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~danleja: It was early, so my call could not be escalated. I give him credit, they did try so early in the morning.
GetHuman: Let's quantify your experience contacting Avast. On a scale of 1 to 5, how easy is it go get help on a Avast problem?
~danleja: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~danleja: I'd give them a two out of five on communication.
GetHuman: And what about Avast's ability to quickly and effectively address your problem?
~danleja: For that I would say three out of five.
GetHuman: And finally- any advice for other Avast customers?
~danleja: Call them early in the day or late. Don't forget any personal or account information you might need for Avast to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~danleja taken from his Avast customer service problem that occurred on November 13th, 2017.