A company the size of Aviva*Athene and for over...

A Aviva customer review by GetHuman user ~OReilly from November 25th, 2017

Background on ~OReilly's case

GetHuman: ~OReilly - can you tell our other Aviva customers when your case took place?
~OReilly: Yes I can. It was evening, on November 16th.
GetHuman: Did you reach out to Aviva, and if so, how?
~OReilly: I used the 888-266-8489 number I found for on the GetHuman Aviva customer phone number page I was on: Aviva Customer Service Phone Number
GetHuman: And which of these common Aviva customer issues best describes the reason you wanted to talk to them?
(Shows ~OReilly a list of common Aviva problems)
~OReilly: "Update account information" was why I was trying to call.

~OReilly's review of Aviva customer service

GetHuman: So how would you sum up your experience for GetHuman's Aviva customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~OReilly: A company the size of Aviva*Athene and for over an hour when you call the help number I get, "all circuits are busy"? I am a rep and that is not acceptable!
GetHuman: Let's quantify your experience contacting Aviva. On a scale of 1 to 5, how easy is it go get help on a Aviva problem?
~OReilly: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~OReilly: I'd give them a two out of five on communication.
GetHuman: And what about Aviva's ability to quickly and effectively address your problem?
~OReilly: For that I would say three out of five.
GetHuman: And finally- any advice for other Aviva customers?
~OReilly: Call them early in the day or late. Don't forget any personal or account information you might need for Aviva to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~OReilly taken from his Aviva customer service problem that occurred on November 16th, 2017.


1.00 of 5 stars | 15 reviews

~OReilly's Aviva Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Aviva, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Aviva in any way.

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