Aviva: Really nice guy being really polite but the pro...
A Aviva customer review by GetHuman user ~nouxious from November 8th, 2017
Background on ~nouxious's case
GetHuman: ~nouxious - can you tell our other Aviva customers when your case took place?
~nouxious: Sure. It was morning, on November 1st.
GetHuman: Did you reach out to Aviva, and if so, how?
GetHuman: And which of these common Aviva customer issues best describes the reason you wanted to talk to them?
(Shows ~nouxious a list of common Aviva problems)
~nouxious: "Make/Chase a claim" was why I was trying to call.
~nouxious's review of Aviva customer service
GetHuman: So how would you sum up your experience for GetHuman's Aviva customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~nouxious: Really nice guy being really polite but the problem is that they are not doing what they are saying. *I am trying to cancel my car insurance policy for more then * months and they still don't send me a cancellation confirmation.... they are saying that they will send it... but they don't... * MONTHS!!!
GetHuman: Let's quantify your experience contacting Aviva. On a scale of 1 to 5, how easy is it go get help on a Aviva problem?
~nouxious: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~nouxious: I'd give them a one out of five on communication.
GetHuman: And what about Aviva's ability to quickly and effectively address your problem?
~nouxious: For that I would say one out of five.
GetHuman: And finally- any advice for other Aviva customers?
~nouxious: Call them early in the day or late. Don't forget any personal or account information you might need for Aviva to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~nouxious taken from his Aviva customer service problem that occurred on November 1st, 2017.