BB&T Bank: Bank has account frozen, is telling customer th...

A BB&T Bank customer review by GetHuman user GetHuman-selah17 from December 1st, 2017

Background on GetHuman-selah17's case

GetHuman: GetHuman-selah17 - can you tell our other BB&T Bank customers when your case took place?
GetHuman-selah17: Yeah. It was afternoon, on November 22nd.
GetHuman: Did you reach out to BB&T Bank, and if so, how?
GetHuman-selah17: I used the 888-228-6654 number I found for on the GetHuman BB&T Bank customer phone number page I was on: BB&T Bank Customer Service Phone Number
GetHuman: And which of these common BB&T Bank customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-selah17 a list of common BB&T Bank problems)
GetHuman-selah17: "Dispute a Charge" was why I was trying to call.

GetHuman-selah17's review of BB&T Bank customer service

GetHuman: So how would you sum up your experience for GetHuman's BB&T Bank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-selah17: Bank has account frozen, is telling customer they committed a crime because their account was violated by foreign criminals.
GetHuman: Can you tell the rest of us a bit more from what happened on 11/22/17?
GetHuman-selah17: On Christmas Eve, a woman who works for us was contacted by BB&T banks. She was called up to * times a since, bank claimed she gave information to foreign thieves who wired money into her account and took it out, twice. They went on the attack instantly, no questions, no customer service. This woman had her ID stolen, bank insisting she is a criminal- interestingly never called police themselves. Refusing to lift freeze on her account, we have tried to help her this week- BB&T gives everyone the run around, promises someone will call to take care of it, turns down appeal, only her taking an ' overdraft', accepting this stolen money as a loan will make them happy. They have threatened to steal her husband's work check themselves until all money is recovered and we believe them. This family will be homeless, evicted, their electricity turned off, a * year old grandchild homeless, and a woman ha already attempted suicide. NO ONE will listen, help and do anything but be seriously nasty with this crime victim. They continually insist this nice, working class female was some mastermind criminal- and she is the victim.We're already getting our money out, thankfully BB&T only has a few accounts of ours. We only stayed when Susquehanna left because we very much liked the people employed at our local branch. We thought we'd wait around and see what the new company was like. Now we know. It is despicable
GetHuman: Let's quantify your experience contacting BB&T Bank. On a scale of 1 to 5, how easy is it go get help on a BB&T Bank problem?
GetHuman-selah17: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-selah17: I'd give them a three out of five on communication.
GetHuman: And what about BB&T Bank's ability to quickly and effectively address your problem?
GetHuman-selah17: For that I would say four out of five.
GetHuman: And finally- any advice for other BB&T Bank customers?
GetHuman-selah17: Call them early in the day or late. Don't forget any personal or account information you might need for BB&T Bank to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-selah17 taken from his BB&T Bank customer service problem that occurred on November 22nd, 2017.

BB&T Bank

3.17 of 5 stars | 145 reviews

GetHuman-selah17's BB&T Bank Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars

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