BB&T Bank: The only option I can put is **, since the last...

A BB&T Bank customer review by GetHuman user GetHuman-291006 from November 28th, 2017

Background on GetHuman-291006's case

GetHuman: GetHuman-291006 - can you tell our other BB&T Bank customers when your case took place?
GetHuman-291006: Sure. It was afternoon, on November 26th.
GetHuman: Did you reach out to BB&T Bank, and if so, how?
GetHuman-291006: I used the 888-228-6654 number I found for on the GetHuman BB&T Bank customer phone number page I was on: BB&T Bank Customer Service Phone Number
GetHuman: And which of these common BB&T Bank customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-291006 a list of common BB&T Bank problems)
GetHuman-291006: "Payment Arrangement" was why I was trying to call.

GetHuman-291006's review of BB&T Bank customer service

GetHuman: So how would you sum up your experience for GetHuman's BB&T Bank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-291006: The only option I can put is **, since the last three attempts at reaching BB&T using this ** option have resulted in indefinite holds with no response.
GetHuman: Let's quantify your experience contacting BB&T Bank. On a scale of 1 to 5, how easy is it go get help on a BB&T Bank problem?
GetHuman-291006: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-291006: I'd give them a three out of five on communication.
GetHuman: And what about BB&T Bank's ability to quickly and effectively address your problem?
GetHuman-291006: For that I would say four out of five.
GetHuman: And finally- any advice for other BB&T Bank customers?
GetHuman-291006: Call them early in the day or late. Don't forget any personal or account information you might need for BB&T Bank to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-291006 taken from his BB&T Bank customer service problem that occurred on November 26th, 2017.

BB&T Bank

3.17 of 5 stars | 145 reviews

GetHuman-291006's BB&T Bank Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
3 out of 5 stars

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