BG Products, Inc.: they refuse to detail any technical support.**i...

A BG Products, Inc. customer review by GetHuman user ~RJ from November 16th, 2017

Background on ~RJ's case

GetHuman: ~RJ - can you tell our other BG Products, Inc. customers when your case took place?
~RJ: Yes I can. It was afternoon, on November 8th.
GetHuman: Did you reach out to BG Products, Inc., and if so, how?
~RJ: I used the 800-961-6228 number I found for on the GetHuman BG Products, Inc. customer phone number page I was on: BG Products, Inc. Customer Service Phone Number
GetHuman: And which of these common BG Products, Inc. customer issues best describes the reason you wanted to talk to them?
(Shows ~RJ a list of common BG Products, Inc. problems)
~RJ: "Where to buy" was why I was trying to call.

~RJ's review of BG Products, Inc. customer service

GetHuman: So how would you sum up your experience for GetHuman's BG Products, Inc. customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~RJ: they refuse to detail any technical support.**instead they insist I ask a salesperson (an order taker).**I've been a loyal customer for more than ** yrs.**the company is too big AND expensive to be this small.**when have salespeople ever replaced true technical support questions?**shame...this is not how they got where they are today?
GetHuman: Let's quantify your experience contacting BG Products, Inc.. On a scale of 1 to 5, how easy is it go get help on a BG Products, Inc. problem?
~RJ: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~RJ: I'd give them a five out of five on communication.
GetHuman: And what about BG Products, Inc.'s ability to quickly and effectively address your problem?
~RJ: For that I would say three out of five.
GetHuman: And finally- any advice for other BG Products, Inc. customers?
~RJ: Call them early in the day or late. Don't forget any personal or account information you might need for BG Products, Inc. to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~RJ taken from his BG Products, Inc. customer service problem that occurred on November 8th, 2017.

BG Products, Inc.

2.75 of 5 stars | 2 reviews

~RJ's BG Products, Inc. Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like BG Products, Inc., sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with BG Products, Inc. in any way.

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