Issue with BJ's Wholesale Club
A BJ's Wholesale Club customer review by GetHuman user GetHuman-trcobb from December 7th, 2017
Background on GetHuman-trcobb's case
GetHuman: GetHuman-trcobb - can you tell our other BJ's Wholesale Club customers when your case took place?
GetHuman-trcobb: Yeah. It was evening, on November 29th.
GetHuman: Did you reach out to BJ's Wholesale Club, and if so, how?
GetHuman: And which of these common BJ's Wholesale Club customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-trcobb a list of common BJ's Wholesale Club problems)
GetHuman-trcobb: "Change order" was why I was trying to call.
GetHuman-trcobb's review of BJ's Wholesale Club customer service
GetHuman: So how would you sum up your experience for GetHuman's BJ's Wholesale Club customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-trcobb: Issue with BJ's Wholesale Club
GetHuman: Can you tell the rest of us a bit more from what happened on 11/29/17?
GetHuman-trcobb: Costco does, why doesn't BJ sell top tier gasoline. It's a blemish on BJ that they do not car about their customers cars. a AAA study revealed the importance of using top tier gasoline.
GetHuman: Let's quantify your experience contacting BJ's Wholesale Club. On a scale of 1 to 5, how easy is it go get help on a BJ's Wholesale Club problem?
GetHuman-trcobb: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-trcobb: I'd give them a three out of five on communication.
GetHuman: And what about BJ's Wholesale Club's ability to quickly and effectively address your problem?
GetHuman-trcobb: For that I would say two out of five.
GetHuman: And finally- any advice for other BJ's Wholesale Club customers?
GetHuman-trcobb: Call them early in the day or late. Don't forget any personal or account information you might need for BJ's Wholesale Club to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-trcobb taken from his BJ's Wholesale Club customer service problem that occurred on November 29th, 2017.