BJ's Wholesale Club: my problem is with your changing the BJ pretzel...

A BJ's Wholesale Club customer review by GetHuman user ~Marlene from November 4th, 2017

Background on ~Marlene's case

GetHuman: ~Marlene - can you tell our other BJ's Wholesale Club customers when your case took place?
~Marlene: Yeah. It was late at night, on November 3rd.
GetHuman: Did you reach out to BJ's Wholesale Club, and if so, how?
~Marlene: I used the 800-257-2582 number I found for on the GetHuman BJ's Wholesale Club customer phone number page I was on: BJ's Wholesale Club Customer Service Phone Number
GetHuman: And which of these common BJ's Wholesale Club customer issues best describes the reason you wanted to talk to them?
(Shows ~Marlene a list of common BJ's Wholesale Club problems)
~Marlene: "Track order" was why I was trying to call.

~Marlene's review of BJ's Wholesale Club customer service

GetHuman: So how would you sum up your experience for GetHuman's BJ's Wholesale Club customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Marlene: my problem is with your changing the BJ pretzel stick from **" to *-***" and thinner, less salty. Go back to the other please.
GetHuman: Let's quantify your experience contacting BJ's Wholesale Club. On a scale of 1 to 5, how easy is it go get help on a BJ's Wholesale Club problem?
~Marlene: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Marlene: I'd give them a one out of five on communication.
GetHuman: And what about BJ's Wholesale Club's ability to quickly and effectively address your problem?
~Marlene: For that I would say one out of five.
GetHuman: And finally- any advice for other BJ's Wholesale Club customers?
~Marlene: Call them early in the day or late. Don't forget any personal or account information you might need for BJ's Wholesale Club to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Marlene taken from his BJ's Wholesale Club customer service problem that occurred on November 3rd, 2017.

BJ's Wholesale Club

2.00 of 5 stars | 25 reviews

~Marlene's BJ's Wholesale Club Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
1 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like BJ's Wholesale Club, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with BJ's Wholesale Club in any way.

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