BMO Bank: Man that I talked to was impatient and acted as...
A BMO Bank customer review by GetHuman user ~KatyVan from November 14th, 2017
Background on ~KatyVan's case
GetHuman: ~KatyVan - can you tell our other BMO Bank customers when your case took place?
~KatyVan: Sure. It was morning, on November 8th.
GetHuman: Did you reach out to BMO Bank, and if so, how?
GetHuman: And which of these common BMO Bank customer issues best describes the reason you wanted to talk to them?
(Shows ~KatyVan a list of common BMO Bank problems)
~KatyVan: "Setup an account" was why I was trying to call.
~KatyVan's review of BMO Bank customer service
GetHuman: So how would you sum up your experience for GetHuman's BMO Bank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~KatyVan: Man that I talked to was impatient and acted as if I was incompetent because I wasn't able to access the on line banking. He ended up hanging up on me because I degraded him by telling him that he was a terrible customer service representative and was treating me as though I were stupid
GetHuman: Let's quantify your experience contacting BMO Bank. On a scale of 1 to 5, how easy is it go get help on a BMO Bank problem?
~KatyVan: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~KatyVan: I'd give them a three out of five on communication.
GetHuman: And what about BMO Bank's ability to quickly and effectively address your problem?
~KatyVan: For that I would say four out of five.
GetHuman: And finally- any advice for other BMO Bank customers?
~KatyVan: Call them early in the day or late. Don't forget any personal or account information you might need for BMO Bank to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~KatyVan taken from his BMO Bank customer service problem that occurred on November 8th, 2017.