BMO Bank: They have changed their settings, and without p...
A BMO Bank customer review by GetHuman user GetHuman-378742 from November 26th, 2017
Background on GetHuman-378742's case
GetHuman: GetHuman-378742 - can you tell our other BMO Bank customers when your case took place?
GetHuman-378742: Yeah. It was afternoon, on November 23rd.
GetHuman: Did you reach out to BMO Bank, and if so, how?
GetHuman: And which of these common BMO Bank customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-378742 a list of common BMO Bank problems)
GetHuman-378742: "Complaint" was why I was trying to call.
GetHuman-378742's review of BMO Bank customer service
GetHuman: So how would you sum up your experience for GetHuman's BMO Bank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-378742: They have changed their settings, and without personal banking information I cannot get through. Not a customer- attempting to report fraud on one of their customers accounts.,
GetHuman: Let's quantify your experience contacting BMO Bank. On a scale of 1 to 5, how easy is it go get help on a BMO Bank problem?
GetHuman-378742: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-378742: I'd give them a five out of five on communication.
GetHuman: And what about BMO Bank's ability to quickly and effectively address your problem?
GetHuman-378742: For that I would say two out of five.
GetHuman: And finally- any advice for other BMO Bank customers?
GetHuman-378742: Call them early in the day or late. Don't forget any personal or account information you might need for BMO Bank to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-378742 taken from his BMO Bank customer service problem that occurred on November 23rd, 2017.