BMW: Needed support for key replacement issue. Found...
A BMW customer review by GetHuman user GetHuman-217790 from November 18th, 2017
Background on GetHuman-217790's case
GetHuman: GetHuman-217790 - can you tell our other BMW customers when your case took place?
GetHuman-217790: Yes I can. It was afternoon, on November 16th.
GetHuman: Did you reach out to BMW, and if so, how?
GetHuman: And which of these common BMW customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-217790 a list of common BMW problems)
GetHuman-217790: "Returns" was why I was trying to call.
GetHuman-217790's review of BMW customer service
GetHuman: So how would you sum up your experience for GetHuman's BMW customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-217790: Needed support for key replacement issue. Found BMW to be unresponsive and unwilling to support us as customers. We own two of their cars but won't buy another.
GetHuman: Let's quantify your experience contacting BMW. On a scale of 1 to 5, how easy is it go get help on a BMW problem?
GetHuman-217790: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-217790: I'd give them a five out of five on communication.
GetHuman: And what about BMW's ability to quickly and effectively address your problem?
GetHuman-217790: For that I would say four out of five.
GetHuman: And finally- any advice for other BMW customers?
GetHuman-217790: Call them early in the day or late. Don't forget any personal or account information you might need for BMW to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-217790 taken from his BMW customer service problem that occurred on November 16th, 2017.