BMW: Service rep was not trained to answer question...
A BMW customer review by GetHuman user ~anonymous from November 15th, 2017
Background on ~anonymous's case
GetHuman: ~anonymous - can you tell our other BMW customers when your case took place?
~anonymous: Yes I can. It was middle of the night, on November 14th.
GetHuman: Did you reach out to BMW, and if so, how?
GetHuman: And which of these common BMW customer issues best describes the reason you wanted to talk to them?
(Shows ~anonymous a list of common BMW problems)
~anonymous: "Complaint" was why I was trying to call.
~anonymous's review of BMW customer service
GetHuman: So how would you sum up your experience for GetHuman's BMW customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~anonymous: Service rep was not trained to answer question concerning **** emissions warranty. Rep answered question incorrectly.** min's of internet search got me the correct answer saving me $***.
GetHuman: Let's quantify your experience contacting BMW. On a scale of 1 to 5, how easy is it go get help on a BMW problem?
~anonymous: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~anonymous: I'd give them a one out of five on communication.
GetHuman: And what about BMW's ability to quickly and effectively address your problem?
~anonymous: For that I would say five out of five.
GetHuman: And finally- any advice for other BMW customers?
~anonymous: Call them early in the day or late. Don't forget any personal or account information you might need for BMW to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~anonymous taken from his BMW customer service problem that occurred on November 14th, 2017.