BNY Mellon Shareowner Services: Calle *******,Initial recording * extremely hig...
A BNY Mellon Shareowner Services customer review by GetHuman user GetHuman-283513 from November 26th, 2017
Background on GetHuman-283513's case
GetHuman: GetHuman-283513 - can you tell our other BNY Mellon Shareowner Services customers when your case took place?
GetHuman-283513: Yup. It was evening, on November 21st.
GetHuman: Did you reach out to BNY Mellon Shareowner Services, and if so, how?
GetHuman: And which of these common BNY Mellon Shareowner Services customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-283513 a list of common BNY Mellon Shareowner Services problems)
GetHuman-283513: "Complaint" was why I was trying to call.
GetHuman-283513's review of BNY Mellon Shareowner Services customer service
GetHuman: So how would you sum up your experience for GetHuman's BNY Mellon Shareowner Services customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-283513: Calle *******,Initial recording * extremely high call volume, expected wait * ** minutes. waited ** minutes and Mary came on line.she could not view my a*c, xfered me to ***-***-****, recorder said can not answer call at this time call back later. Disgraceful, also called the BKNY Mellon ***-***-**** on ******* *x, each time pls call at a later time! Disgraceful for a corporation the size of BKNY Mellon.
GetHuman: Let's quantify your experience contacting BNY Mellon Shareowner Services. On a scale of 1 to 5, how easy is it go get help on a BNY Mellon Shareowner Services problem?
GetHuman-283513: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-283513: I'd give them a one out of five on communication.
GetHuman: And what about BNY Mellon Shareowner Services's ability to quickly and effectively address your problem?
GetHuman-283513: For that I would say four out of five.
GetHuman: And finally- any advice for other BNY Mellon Shareowner Services customers?
GetHuman-283513: Call them early in the day or late. Don't forget any personal or account information you might need for BNY Mellon Shareowner Services to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-283513 taken from his BNY Mellon Shareowner Services customer service problem that occurred on November 21st, 2017.