Bally Total Fitness is focused only on selling...
A Bally Total Fitness customer review by GetHuman user ~Rich from November 1st, 2017
Background on ~Rich's case
GetHuman: ~Rich - can you tell our other Bally Total Fitness customers when your case took place?
~Rich: Yes. It was afternoon, on October 29th.
GetHuman: Did you reach out to Bally Total Fitness, and if so, how?
GetHuman: And which of these common Bally Total Fitness customer issues best describes the reason you wanted to talk to them?
(Shows ~Rich a list of common Bally Total Fitness problems)
~Rich: "Complaint" was why I was trying to contact.
~Rich's review of Bally Total Fitness customer service
GetHuman: So how would you sum up your experience for GetHuman's Bally Total Fitness customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Rich: Bally Total Fitness is focused only on selling * upselling. They have no desire to support existing customers. Their IVR (phone menu system) provides far too few options and makes it impossible to speak with a live representative. I hope they modify their processes or go out of business completely. The only way Bally remains in business is their ability to snooker new business. If you don't have an existing membership, don't join, irrespective of price.
GetHuman: Let's quantify your experience contacting Bally Total Fitness. On a scale of 1 to 5, how easy is it go get help on a Bally Total Fitness problem?
~Rich: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Rich: I'd give them a two out of five on communication.
GetHuman: And what about Bally Total Fitness's ability to quickly and effectively address your problem?
~Rich: For that I would say three out of five.
GetHuman: And finally- any advice for other Bally Total Fitness customers?
~Rich: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Bally Total Fitness to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Rich taken from his Bally Total Fitness customer service problem that occurred on October 29th, 2017.