Bally Total Fitness: So strange. I wanted to negotiate my renewal fe...
A Bally Total Fitness customer review by GetHuman user ~Boston Chris from November 7th, 2017
Background on ~Boston Chris's case
GetHuman: ~Boston Chris - can you tell our other Bally Total Fitness customers when your case took place?
~Boston Chris: Yeah. It was middle of the night, on October 30th.
GetHuman: Did you reach out to Bally Total Fitness, and if so, how?
GetHuman: And which of these common Bally Total Fitness customer issues best describes the reason you wanted to talk to them?
(Shows ~Boston Chris a list of common Bally Total Fitness problems)
~Boston Chris: "Become a member" was why I was trying to contact.
~Boston Chris's review of Bally Total Fitness customer service
GetHuman: So how would you sum up your experience for GetHuman's Bally Total Fitness customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Boston Chris: So strange. I wanted to negotiate my renewal fee. Couldn't ever reach a live person. Pressed the button for cancel, and of course got a live person. She was able to give me a considerably lower rate than on my renewal form!
GetHuman: Let's quantify your experience contacting Bally Total Fitness. On a scale of 1 to 5, how easy is it go get help on a Bally Total Fitness problem?
~Boston Chris: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Boston Chris: I'd give them a two out of five on communication.
GetHuman: And what about Bally Total Fitness's ability to quickly and effectively address your problem?
~Boston Chris: For that I would say one out of five.
GetHuman: And finally- any advice for other Bally Total Fitness customers?
~Boston Chris: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Bally Total Fitness to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Boston Chris taken from his Bally Total Fitness customer service problem that occurred on October 30th, 2017.