Bally Total Fitness: They do not want to help. Refused to refund me...
A Bally Total Fitness customer review by GetHuman user ~SheriThoughts from November 5th, 2017
Background on ~SheriThoughts's case
GetHuman: ~SheriThoughts - can you tell our other Bally Total Fitness customers when your case took place?
~SheriThoughts: Yeah. It was afternoon, on October 31st.
GetHuman: Did you reach out to Bally Total Fitness, and if so, how?
GetHuman: And which of these common Bally Total Fitness customer issues best describes the reason you wanted to talk to them?
(Shows ~SheriThoughts a list of common Bally Total Fitness problems)
~SheriThoughts: "Cancel membership" was why I was trying to contact.
~SheriThoughts's review of Bally Total Fitness customer service
GetHuman: So how would you sum up your experience for GetHuman's Bally Total Fitness customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~SheriThoughts: They do not want to help. Refused to refund me $***. Very difficult to get to a person, basically have to tell them I want to pay them...even if that's not why I'm calling.
GetHuman: Let's quantify your experience contacting Bally Total Fitness. On a scale of 1 to 5, how easy is it go get help on a Bally Total Fitness problem?
~SheriThoughts: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~SheriThoughts: I'd give them a one out of five on communication.
GetHuman: And what about Bally Total Fitness's ability to quickly and effectively address your problem?
~SheriThoughts: For that I would say four out of five.
GetHuman: And finally- any advice for other Bally Total Fitness customers?
~SheriThoughts: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Bally Total Fitness to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~SheriThoughts taken from his Bally Total Fitness customer service problem that occurred on October 31st, 2017.