Banco Popular has a habit of stating, "I'm sorr...
A Banco Popular customer review by GetHuman user ~Justin from November 8th, 2017
Background on ~Justin's case
GetHuman: ~Justin - can you tell our other Banco Popular customers when your case took place?
~Justin: Yup. It was middle of the night, on November 5th.
GetHuman: Did you reach out to Banco Popular, and if so, how?
GetHuman: And which of these common Banco Popular customer issues best describes the reason you wanted to talk to them?
(Shows ~Justin a list of common Banco Popular problems)
~Justin: "Question" was why I was trying to call.
~Justin's review of Banco Popular customer service
GetHuman: So how would you sum up your experience for GetHuman's Banco Popular customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Justin: Banco Popular has a habit of stating, "I'm sorry its not my department". Every time I have called this number I get shuffled around and placed on hold for extended periods just to be transferred to another department. Terrible customer service
GetHuman: Let's quantify your experience contacting Banco Popular. On a scale of 1 to 5, how easy is it go get help on a Banco Popular problem?
~Justin: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Justin: I'd give them a one out of five on communication.
GetHuman: And what about Banco Popular's ability to quickly and effectively address your problem?
~Justin: For that I would say one out of five.
GetHuman: And finally- any advice for other Banco Popular customers?
~Justin: Call them early in the day or late. Don't forget any personal or account information you might need for Banco Popular to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Justin taken from his Banco Popular customer service problem that occurred on November 5th, 2017.