Bancolombia: Although the were not able to resolve my proble...
A Bancolombia customer review by GetHuman user ~mcp from November 15th, 2017
Background on ~mcp's case
GetHuman: ~mcp - can you tell our other Bancolombia customers when your case took place?
~mcp: Yes. It was morning, on November 7th.
GetHuman: Did you reach out to Bancolombia, and if so, how?
GetHuman: And which of these common Bancolombia customer issues best describes the reason you wanted to talk to them?
(Shows ~mcp a list of common Bancolombia problems)
~mcp: "Setup an account" was why I was trying to call.
~mcp's review of Bancolombia customer service
GetHuman: So how would you sum up your experience for GetHuman's Bancolombia customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~mcp: Although the were not able to resolve my problem, it worked. I now have to call the local bank branch which is a toll call.
GetHuman: Let's quantify your experience contacting Bancolombia. On a scale of 1 to 5, how easy is it go get help on a Bancolombia problem?
~mcp: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~mcp: I'd give them a five out of five on communication.
GetHuman: And what about Bancolombia's ability to quickly and effectively address your problem?
~mcp: For that I would say five out of five.
GetHuman: And finally- any advice for other Bancolombia customers?
~mcp: Call them early in the day or late. Don't forget any personal or account information you might need for Bancolombia to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~mcp taken from his Bancolombia customer service problem that occurred on November 7th, 2017.
Bancolombia
3.00 of 5 stars | 1 reviews
~mcp's Bancolombia Review
Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars
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