Bancolombia: Very easy to accept your money. Once you need i...
A Bancolombia customer review by GetHuman user ~neemech from November 17th, 2017
Background on ~neemech's case
GetHuman: ~neemech - can you tell our other Bancolombia customers when your case took place?
~neemech: Yeah. It was afternoon, on November 8th.
GetHuman: Did you reach out to Bancolombia, and if so, how?
GetHuman: And which of these common Bancolombia customer issues best describes the reason you wanted to talk to them?
(Shows ~neemech a list of common Bancolombia problems)
~neemech: "Complaint" was why I was trying to call.
~neemech's review of Bancolombia customer service
GetHuman: So how would you sum up your experience for GetHuman's Bancolombia customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~neemech: Very easy to accept your money. Once you need it back, or need to make a w*t, it is a nightmare. They use whatever to avoid to give your money back.
GetHuman: Let's quantify your experience contacting Bancolombia. On a scale of 1 to 5, how easy is it go get help on a Bancolombia problem?
~neemech: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~neemech: I'd give them a two out of five on communication.
GetHuman: And what about Bancolombia's ability to quickly and effectively address your problem?
~neemech: For that I would say five out of five.
GetHuman: And finally- any advice for other Bancolombia customers?
~neemech: Call them early in the day or late. Don't forget any personal or account information you might need for Bancolombia to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~neemech taken from his Bancolombia customer service problem that occurred on November 8th, 2017.
Bancolombia
3.00 of 5 stars | 1 reviews
~neemech's Bancolombia Review
Difficulty of finding help
5 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars
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