Bank of America Home Loan Servicing: Went through a series of hold music, a few reco...
A Bank of America Home Loan Servicing customer review by GetHuman user ~SLO Life Real Estate from November 9th, 2017
Background on ~SLO Life Real Estate's case
GetHuman: ~SLO Life Real Estate - can you tell our other Bank of America Home Loan Servicing customers when your case took place?
~SLO Life Real Estate: Yes. It was middle of the night, on November 6th.
GetHuman: Did you reach out to Bank of America Home Loan Servicing, and if so, how?
GetHuman: And which of these common Bank of America Home Loan Servicing customer issues best describes the reason you wanted to talk to them?
(Shows ~SLO Life Real Estate a list of common Bank of America Home Loan Servicing problems)
~SLO Life Real Estate: "Setup an account" was why I was trying to call.
~SLO Life Real Estate's review of Bank of America Home Loan Servicing customer service
GetHuman: So how would you sum up your experience for GetHuman's Bank of America Home Loan Servicing customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~SLO Life Real Estate: Went through a series of hold music, a few recorded words, etc., but got to a human in less than a minute. Two different people were required to fix the problem, both seemed very capable and spoke honest-to-goodness American English.
GetHuman: Let's quantify your experience contacting Bank of America Home Loan Servicing. On a scale of 1 to 5, how easy is it go get help on a Bank of America Home Loan Servicing problem?
~SLO Life Real Estate: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~SLO Life Real Estate: I'd give them a five out of five on communication.
GetHuman: And what about Bank of America Home Loan Servicing's ability to quickly and effectively address your problem?
~SLO Life Real Estate: For that I would say five out of five.
GetHuman: And finally- any advice for other Bank of America Home Loan Servicing customers?
~SLO Life Real Estate: Call them early in the day or late. Don't forget any personal or account information you might need for Bank of America Home Loan Servicing to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~SLO Life Real Estate taken from his Bank of America Home Loan Servicing customer service problem that occurred on November 6th, 2017.