Bank of America: Few will agree that taking my money in a clear...

A Bank of America customer review by GetHuman user gethuman-itsmyst from November 28th, 2017

Background on gethuman-itsmyst's case

GetHuman: gethuman-itsmyst - can you tell our other Bank of America customers when your case took place?
gethuman-itsmyst: Yes. It was late at night, on November 20th.
GetHuman: Did you reach out to Bank of America, and if so, how?
gethuman-itsmyst: I used the 800-432-1000 number I found for on the GetHuman Bank of America customer phone number page I was on: Bank of America Customer Service Phone Number
GetHuman: And which of these common Bank of America customer issues best describes the reason you wanted to talk to them?
Shows gethuman-itsmyst a list of common Bank of America problems
gethuman-itsmyst: "Complaint" was why I was trying to call.

gethuman-itsmyst's review of Bank of America customer service

GetHuman: So how would you sum up your experience for GetHuman's Bank of America customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
gethuman-itsmyst: Few will agree that taking my money in a clear error of an online transfer is the right thing to do.
GetHuman: Can you tell the rest of us a bit more from what happened on 11/20/17?
gethuman-itsmyst: Few will agree that taking my money in a clear error of an online transfer is not the right thing to do, Bank of America. On June **, **** I sent an online wire from my account to my wife's account (-****) at B of A for $*,***. The next day June **, **** my wife contacted me and let me know that the funds were not in her account. I contacted my bank, Union Bank and was told the wire had been sent. I checked the account number again and it was not my wife's account number, it was the account number of a company I had worked for in the past Next Generation AE, Inc. That same day June **, **** I asked my bank Union Bank to help me return the wire, because it had gone to the wrong account. They said you have to wait * business days to file a claim against the funds at Bank of America (that the account is most likely close and B of A would return the funds). I waited and filed the claim (claim no. *******) * business days later. I also began trying to get in touch with Next Generation AE, Inc., President and B of A account signer Willy Bernard. On Aug *, **** I spoke with him by phone and he said he had called B of A. That day Aug *, **** he told B of A that the money was put in his account by error and they should return the funds to the rightful owner (Thomas Mitchell at Union Bank who sent the funds in error). I understood, from the conversion with him that his account had been overdrawn. That is no reason to take money from a low income veteran with a family to support. $*,*** is two weeks pay. I'm asking that B of A consider not taking my money to pay their debts or Willy Bernard's debts. Few will agree that taking my money in a clear error of a online transfer is not the right thing to do.
GetHuman: Let's quantify your experience contacting Bank of America. On a scale of 1 to 5, how easy is it go get help on a Bank of America problem?
gethuman-itsmyst: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
gethuman-itsmyst: I'd give them a five out of five on communication.
GetHuman: And what about Bank of America's ability to quickly and effectively address your problem?
gethuman-itsmyst: For that I would say five out of five.
GetHuman: And finally- any advice for other Bank of America customers?
gethuman-itsmyst: Call them early in the day or late. Don't forget any personal or account information you might need for Bank of America to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from gethuman-itsmyst taken from his Bank of America customer service problem that occurred on November 20th, 2017.

Bank of America

2.88 of 5 stars | 305 reviews
Bank of America ReviewsBank of America's Phone NumberAll Bank of America contact infoGeneral Bank of America customer service info
gethuman-itsmyst's Bank of America Review
Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars
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