Bank of America: For ***-***-****, what I did, I told the automa...
A Bank of America customer review by GetHuman user ~bpm from November 20th, 2017
Background on ~bpm's case
GetHuman: ~bpm - can you tell our other Bank of America customers when your case took place?
~bpm: Yup. It was morning, on November 11th.
GetHuman: Did you reach out to Bank of America, and if so, how?
GetHuman: And which of these common Bank of America customer issues best describes the reason you wanted to talk to them?
(Shows ~bpm a list of common Bank of America problems)
~bpm: "Order replacement" was why I was trying to call.
~bpm's review of Bank of America customer service
GetHuman: So how would you sum up your experience for GetHuman's Bank of America customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~bpm: For ***-***-****, what I did, I told the automated phone system "speak to a human being", and then said "other" as an option, and after a wait, I was finally able to talk to a human being.
GetHuman: Let's quantify your experience contacting Bank of America. On a scale of 1 to 5, how easy is it go get help on a Bank of America problem?
~bpm: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~bpm: I'd give them a one out of five on communication.
GetHuman: And what about Bank of America's ability to quickly and effectively address your problem?
~bpm: For that I would say two out of five.
GetHuman: And finally- any advice for other Bank of America customers?
~bpm: Call them early in the day or late. Don't forget any personal or account information you might need for Bank of America to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~bpm taken from his Bank of America customer service problem that occurred on November 11th, 2017.