I am trying to money from my Bank of America ac...

A Bank of America customer review by GetHuman user GetHuman-jogichek from December 2nd, 2017

Background on GetHuman-jogichek's case

GetHuman: GetHuman-jogichek - can you tell our other Bank of America customers when your case took place?
GetHuman-jogichek: Yeah. It was afternoon, on November 24th.
GetHuman: Did you reach out to Bank of America, and if so, how?
GetHuman-jogichek: I used the 800-432-1000 number I found for on the GetHuman Bank of America customer phone number page I was on: Bank of America Customer Service Phone Number
GetHuman: And which of these common Bank of America customer issues best describes the reason you wanted to talk to them?
Shows GetHuman-jogichek a list of common Bank of America problems
GetHuman-jogichek: "Change PIN" was why I was trying to call.

GetHuman-jogichek's review of Bank of America customer service

GetHuman: So how would you sum up your experience for GetHuman's Bank of America customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-jogichek: I am trying to money from my Bank of America account to HDFC bank in India. Here the network is s...
GetHuman: Can you tell the rest of us a bit more from what happened on 11/24/17?
GetHuman-jogichek: I am trying to money from my Bank of America account to HDFC bank in India. Here the network is slow and session expires very fast. The other concern I have that it keeps asking my debit card no beer or atm card information which I am reluctant to give. I want bank to bank transfer not through ATM or debit card. For ATM or debit card fees are very high. Why can't I do it over the phone with the help of the representative* It will be much easier . Pl help help. Thanks.
GetHuman: Let's quantify your experience contacting Bank of America. On a scale of 1 to 5, how easy is it go get help on a Bank of America problem?
GetHuman-jogichek: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-jogichek: I'd give them a two out of five on communication.
GetHuman: And what about Bank of America's ability to quickly and effectively address your problem?
GetHuman-jogichek: For that I would say one out of five.
GetHuman: And finally- any advice for other Bank of America customers?
GetHuman-jogichek: Call them early in the day or late. Don't forget any personal or account information you might need for Bank of America to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-jogichek taken from his Bank of America customer service problem that occurred on November 24th, 2017.

Bank of America

2.88 of 5 stars | 305 reviews
Bank of America ReviewsBank of America's Phone NumberAll Bank of America contact infoGeneral Bank of America customer service info
GetHuman-jogichek's Bank of America Review
Difficulty of finding help
5 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars
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