Bank of America: I had a situation where I was violently robbed...
A Bank of America customer review by GetHuman user ~janellewasrippedoff from November 23rd, 2017
Background on ~janellewasrippedoff's case
GetHuman: ~janellewasrippedoff - can you tell our other Bank of America customers when your case took place?
~janellewasrippedoff: Yes I can. It was middle of the night, on November 18th.
GetHuman: Did you reach out to Bank of America, and if so, how?
GetHuman: And which of these common Bank of America customer issues best describes the reason you wanted to talk to them?
(Shows ~janellewasrippedoff a list of common Bank of America problems)
~janellewasrippedoff: "Fraud" was why I was trying to call.
~janellewasrippedoff's review of Bank of America customer service
GetHuman: So how would you sum up your experience for GetHuman's Bank of America customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~janellewasrippedoff: I had a situation where I was violently robbed of my card and pin. I went to the bank the next day (it happened late), and was told to call fraud. It took * days*attempts to get B of A to listen and initiate a claim. *The card was accessed ** times in ** hours. I did not receive any notification about the unusual pattern. The bank was unresponsive so I asked a friend and Lawyer to call and follow up. This lawyer was on the phone with the bank for over * hours and we seemed to have the matter resolved. The claim was for over $*,***.**. The bank returned the money after *-* days, but only hours after returning it, the bank cancelled the refund and took back the money. (No call, or explanation). Upon speaking with a representative of the bank, I was told the claim was denied by the investigator after he looked at only one instance. The person using the card did not appear distressed so the investigator surmised crime had been committed and reversed the fund$ I was very concerned.and fol
GetHuman: Let's quantify your experience contacting Bank of America. On a scale of 1 to 5, how easy is it go get help on a Bank of America problem?
~janellewasrippedoff: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~janellewasrippedoff: I'd give them a three out of five on communication.
GetHuman: And what about Bank of America's ability to quickly and effectively address your problem?
~janellewasrippedoff: For that I would say five out of five.
GetHuman: And finally- any advice for other Bank of America customers?
~janellewasrippedoff: Call them early in the day or late. Don't forget any personal or account information you might need for Bank of America to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~janellewasrippedoff taken from his Bank of America customer service problem that occurred on November 18th, 2017.