Bank of America: The call center is open *AM - *PM Saturday and...
A Bank of America customer review by GetHuman user ~embur from November 20th, 2017
Background on ~embur's case
GetHuman: ~embur - can you tell our other Bank of America customers when your case took place?
~embur: Yes I can. It was afternoon, on November 17th.
GetHuman: Did you reach out to Bank of America, and if so, how?
GetHuman: And which of these common Bank of America customer issues best describes the reason you wanted to talk to them?
(Shows ~embur a list of common Bank of America problems)
~embur: "Report Fraud" was why I was trying to call.
~embur's review of Bank of America customer service
GetHuman: So how would you sum up your experience for GetHuman's Bank of America customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~embur: The call center is open *AM - *PM Saturday and Sunday... yeah right. I called at *AM local time and was unable to get a representative. I had to wait almost * hours before I could get through. Unacceptable. Then it took * different people to figure out how to cancel a simple online payment. Ridiculous.
GetHuman: Let's quantify your experience contacting Bank of America. On a scale of 1 to 5, how easy is it go get help on a Bank of America problem?
~embur: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~embur: I'd give them a two out of five on communication.
GetHuman: And what about Bank of America's ability to quickly and effectively address your problem?
~embur: For that I would say one out of five.
GetHuman: And finally- any advice for other Bank of America customers?
~embur: Call them early in the day or late. Don't forget any personal or account information you might need for Bank of America to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~embur taken from his Bank of America customer service problem that occurred on November 17th, 2017.