Bank of America: my atm card would not give me cash ( embarrass...

A Bank of America customer review by GetHuman user ~DJDRIS68@GMAIL.COM from November 26th, 2017

Background on ~DJDRIS68@GMAIL.COM's case

GetHuman: ~DJDRIS68@GMAIL.COM - can you tell our other Bank of America customers when your case took place?
~DJDRIS68@GMAIL.COM: Yeah. It was evening, on November 22nd.
GetHuman: Did you reach out to Bank of America, and if so, how?
~DJDRIS68@GMAIL.COM: I used the 800-432-1000 number I found for on the GetHuman Bank of America customer phone number page I was on: Bank of America Customer Service Phone Number
GetHuman: And which of these common Bank of America customer issues best describes the reason you wanted to talk to them?
(Shows ~DJDRIS68@GMAIL.COM a list of common Bank of America problems)
~DJDRIS68@GMAIL.COM: "Technical support" was why I was trying to call.

~DJDRIS68@GMAIL.COM's review of Bank of America customer service

GetHuman: So how would you sum up your experience for GetHuman's Bank of America customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~DJDRIS68@GMAIL.COM: my atm card would not give me cash ( embarrassing situation) last night and then received a text to call a number about possible fraud*on hold for over ** minutes while driving and no human response*today over * calls and first person to answer after ** minutes told me that he couldn't help because it was a debit card . called other numbers again and when I finally got a customer service person explained my frustration ( she said the suspected internet fraud on my card as something may have been compromised) I expressed my frustration as they did not contact me and just turned card off. also any fraud would not be available to card holder as you need the pin to withdraw cash from the atm*She then HUNG UP on me at *:** pm eastern time*still don't know if I can use my card here on a sunday*also have been on several bank of America websites just to find a place to complain as they have certain topics but none to launch general complaints such as this*I will indeed switch the rest of
GetHuman: Let's quantify your experience contacting Bank of America. On a scale of 1 to 5, how easy is it go get help on a Bank of America problem?
~DJDRIS68@GMAIL.COM: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~DJDRIS68@GMAIL.COM: I'd give them a three out of five on communication.
GetHuman: And what about Bank of America's ability to quickly and effectively address your problem?
~DJDRIS68@GMAIL.COM: For that I would say four out of five.
GetHuman: And finally- any advice for other Bank of America customers?
~DJDRIS68@GMAIL.COM: Call them early in the day or late. Don't forget any personal or account information you might need for Bank of America to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~DJDRIS68@GMAIL.COM taken from his Bank of America customer service problem that occurred on November 22nd, 2017.

Bank of America

2.88 of 5 stars | 305 reviews

~DJDRIS68@GMAIL.COM's Bank of America Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Bank of America, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Bank of America in any way.

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