Bank of America: The person who answered couldn't answer a quest...

A Bank of America customer review by GetHuman user ~former customer from November 27th, 2017

Background on ~former customer's case

GetHuman: ~former customer - can you tell our other Bank of America customers when your case took place?
~former customer: Sure. It was middle of the night, on November 20th.
GetHuman: Did you reach out to Bank of America, and if so, how?
~former customer: I used the 800-432-1000 number I found for on the GetHuman Bank of America customer phone number page I was on: Bank of America Customer Service Phone Number
GetHuman: And which of these common Bank of America customer issues best describes the reason you wanted to talk to them?
(Shows ~former customer a list of common Bank of America problems)
~former customer: "Lost Item" was why I was trying to call.

~former customer's review of Bank of America customer service

GetHuman: So how would you sum up your experience for GetHuman's Bank of America customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~former customer: The person who answered couldn't answer a question and then switched me to an idiotic lady who was more concerned with being politically correct than solving an issue.
GetHuman: Let's quantify your experience contacting Bank of America. On a scale of 1 to 5, how easy is it go get help on a Bank of America problem?
~former customer: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~former customer: I'd give them a five out of five on communication.
GetHuman: And what about Bank of America's ability to quickly and effectively address your problem?
~former customer: For that I would say five out of five.
GetHuman: And finally- any advice for other Bank of America customers?
~former customer: Call them early in the day or late. Don't forget any personal or account information you might need for Bank of America to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~former customer taken from his Bank of America customer service problem that occurred on November 20th, 2017.

Bank of America

2.88 of 5 stars | 305 reviews

~former customer's Bank of America Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Bank of America, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Bank of America in any way.

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