Bank of America: Was transferred from person to person, dept. to...

A Bank of America customer review by GetHuman user ~Loan Mods from November 21st, 2017

Background on ~Loan Mods's case

GetHuman: ~Loan Mods - can you tell our other Bank of America customers when your case took place?
~Loan Mods: Yes. It was middle of the night, on November 14th.
GetHuman: Did you reach out to Bank of America, and if so, how?
~Loan Mods: I used the 800-432-1000 number I found for on the GetHuman Bank of America customer phone number page I was on: Bank of America Customer Service Phone Number
GetHuman: And which of these common Bank of America customer issues best describes the reason you wanted to talk to them?
(Shows ~Loan Mods a list of common Bank of America problems)
~Loan Mods: "Card Declined" was why I was trying to call.

~Loan Mods's review of Bank of America customer service

GetHuman: So how would you sum up your experience for GetHuman's Bank of America customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Loan Mods: Was transferred from person to person, dept. to dept. Tried to correct an error on loan modification paperwork. BoA admitted the error * weeks ago and hasn't resolved the payment issue, VERY FRUSTRATING!
GetHuman: Let's quantify your experience contacting Bank of America. On a scale of 1 to 5, how easy is it go get help on a Bank of America problem?
~Loan Mods: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Loan Mods: I'd give them a two out of five on communication.
GetHuman: And what about Bank of America's ability to quickly and effectively address your problem?
~Loan Mods: For that I would say one out of five.
GetHuman: And finally- any advice for other Bank of America customers?
~Loan Mods: Call them early in the day or late. Don't forget any personal or account information you might need for Bank of America to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Loan Mods taken from his Bank of America customer service problem that occurred on November 14th, 2017.

Bank of America

2.88 of 5 stars | 305 reviews

~Loan Mods's Bank of America Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Bank of America, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Bank of America in any way.

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