Went to Bank of America -** commerce blvd. Succ...

A Bank of America customer review by GetHuman user ~not too happy from November 27th, 2017

Background on ~not too happy's case

GetHuman: ~not too happy - can you tell our other Bank of America customers when your case took place?
~not too happy: Yes I can. It was morning, on November 21st.
GetHuman: Did you reach out to Bank of America, and if so, how?
~not too happy: I used the 800-432-1000 number I found for on the GetHuman Bank of America customer phone number page I was on: Bank of America Customer Service Phone Number
GetHuman: And which of these common Bank of America customer issues best describes the reason you wanted to talk to them?
(Shows ~not too happy a list of common Bank of America problems)
~not too happy: "Technical support" was why I was trying to call.

~not too happy's review of Bank of America customer service

GetHuman: So how would you sum up your experience for GetHuman's Bank of America customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~not too happy: Went to Bank of America -** commerce blvd. Succasunna NJ - worst customer service ever...was told to make an appt. to see a customer rep. and was then told to go to Panera have something to eat and then come back, who are these people to tell you what to do? the manager is too full of herself.
GetHuman: Let's quantify your experience contacting Bank of America. On a scale of 1 to 5, how easy is it go get help on a Bank of America problem?
~not too happy: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~not too happy: I'd give them a five out of five on communication.
GetHuman: And what about Bank of America's ability to quickly and effectively address your problem?
~not too happy: For that I would say two out of five.
GetHuman: And finally- any advice for other Bank of America customers?
~not too happy: Call them early in the day or late. Don't forget any personal or account information you might need for Bank of America to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~not too happy taken from his Bank of America customer service problem that occurred on November 21st, 2017.

Bank of America

2.88 of 5 stars | 305 reviews

~not too happy's Bank of America Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Bank of America, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Bank of America in any way.

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