Bank of America: this has been a thorn in my side for * years. m...

A Bank of America customer review by GetHuman user ~willie hodges from November 22nd, 2017

Background on ~willie hodges's case

GetHuman: ~willie hodges - can you tell our other Bank of America customers when your case took place?
~willie hodges: Yes. It was afternoon, on November 13th.
GetHuman: Did you reach out to Bank of America, and if so, how?
~willie hodges: I used the 800-432-1000 number I found for on the GetHuman Bank of America customer phone number page I was on: Bank of America Customer Service Phone Number
GetHuman: And which of these common Bank of America customer issues best describes the reason you wanted to talk to them?
(Shows ~willie hodges a list of common Bank of America problems)
~willie hodges: "Card Declined" was why I was trying to call.

~willie hodges's review of Bank of America customer service

GetHuman: So how would you sum up your experience for GetHuman's Bank of America customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~willie hodges: this has been a thorn in my side for * years. me and my brought a house in **** and a year later one year we fell behind in our payments, we paid over $****.** to get on a payment plan and were still foreclose on. the address was **** kemper circle douglasville ga, the B.O.A rep was Liz Preston. please let us know what we did wrong. my e-mail is *****@***.com, thank you in advance for your response
GetHuman: Let's quantify your experience contacting Bank of America. On a scale of 1 to 5, how easy is it go get help on a Bank of America problem?
~willie hodges: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~willie hodges: I'd give them a three out of five on communication.
GetHuman: And what about Bank of America's ability to quickly and effectively address your problem?
~willie hodges: For that I would say five out of five.
GetHuman: And finally- any advice for other Bank of America customers?
~willie hodges: Call them early in the day or late. Don't forget any personal or account information you might need for Bank of America to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~willie hodges taken from his Bank of America customer service problem that occurred on November 13th, 2017.

Bank of America

2.88 of 5 stars | 305 reviews

~willie hodges's Bank of America Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Bank of America, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Bank of America in any way.

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