Barclaycard (UK): Fraud protection automated service freezes card...
A Barclaycard (UK) customer review by GetHuman user ~fiona from November 1st, 2017
Background on ~fiona's case
GetHuman: ~fiona - can you tell our other Barclaycard (UK) customers when your case took place?
~fiona: Yes. It was afternoon, on October 27th.
GetHuman: Did you reach out to Barclaycard (UK), and if so, how?
GetHuman: And which of these common Barclaycard (UK) customer issues best describes the reason you wanted to talk to them?
(Shows ~fiona a list of common Barclaycard (UK) problems)
~fiona: "Question" was why I was trying to call.
~fiona's review of Barclaycard (UK) customer service
GetHuman: So how would you sum up your experience for GetHuman's Barclaycard (UK) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~fiona: Fraud protection automated service freezes card despite correct answers to security questions. After unacceptable wait, spoke to employee, understanding of English poor and became annoyed when asked to repeat questions. Phoned back to make a complaint, repeated put through to 'Fraud' department who said no complaints department existed. Have had ** automated calls since then despite them telling me card cancelled, me telling them that I do not want it refreshed.
GetHuman: Let's quantify your experience contacting Barclaycard (UK). On a scale of 1 to 5, how easy is it go get help on a Barclaycard (UK) problem?
~fiona: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~fiona: I'd give them a four out of five on communication.
GetHuman: And what about Barclaycard (UK)'s ability to quickly and effectively address your problem?
~fiona: For that I would say five out of five.
GetHuman: And finally- any advice for other Barclaycard (UK) customers?
~fiona: Call them early in the day or late. Don't forget any personal or account information you might need for Barclaycard (UK) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~fiona taken from his Barclaycard (UK) customer service problem that occurred on October 27th, 2017.