Barclays (UK): Impossible to get anything done using Barclays...
A Barclays (UK) customer review by GetHuman user ~dontknow from November 2nd, 2017
Background on ~dontknow's case
GetHuman: ~dontknow - can you tell our other Barclays (UK) customers when your case took place?
~dontknow: Yes. It was afternoon, on October 30th.
GetHuman: Did you reach out to Barclays (UK), and if so, how?
GetHuman: And which of these common Barclays (UK) customer issues best describes the reason you wanted to talk to them?
(Shows ~dontknow a list of common Barclays (UK) problems)
~dontknow: "Question" was why I was trying to call.
~dontknow's review of Barclays (UK) customer service
GetHuman: So how would you sum up your experience for GetHuman's Barclays (UK) customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~dontknow: Impossible to get anything done using Barclays Call Centre. e.g. Change of address, appointment at local branch, problem signing onto online banking because new membership number was incorrect. Absolutely hopeless.
GetHuman: Let's quantify your experience contacting Barclays (UK). On a scale of 1 to 5, how easy is it go get help on a Barclays (UK) problem?
~dontknow: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~dontknow: I'd give them a five out of five on communication.
GetHuman: And what about Barclays (UK)'s ability to quickly and effectively address your problem?
~dontknow: For that I would say one out of five.
GetHuman: And finally- any advice for other Barclays (UK) customers?
~dontknow: Call them early in the day or late. Don't forget any personal or account information you might need for Barclays (UK) to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~dontknow taken from his Barclays (UK) customer service problem that occurred on October 30th, 2017.