Barclays: I asked to be transferred to security departmen...
A Barclays customer review by GetHuman user ~gbtejas from November 18th, 2017
Background on ~gbtejas's case
GetHuman: ~gbtejas - can you tell our other Barclays customers when your case took place?
~gbtejas: Yup. It was afternoon, on November 8th.
GetHuman: Did you reach out to Barclays, and if so, how?
GetHuman: And which of these common Barclays customer issues best describes the reason you wanted to talk to them?
(Shows ~gbtejas a list of common Barclays problems)
~gbtejas: "Question" was why I was trying to call.
~gbtejas's review of Barclays customer service
GetHuman: So how would you sum up your experience for GetHuman's Barclays customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~gbtejas: I asked to be transferred to security department after calling ********** and speaking to customer rep in their call center.*I was connected to security dept. rep in about and minute & received excellent help about a credit card application someone placed in my name
GetHuman: Let's quantify your experience contacting Barclays. On a scale of 1 to 5, how easy is it go get help on a Barclays problem?
~gbtejas: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~gbtejas: I'd give them a one out of five on communication.
GetHuman: And what about Barclays's ability to quickly and effectively address your problem?
~gbtejas: For that I would say two out of five.
GetHuman: And finally- any advice for other Barclays customers?
~gbtejas: Call them early in the day or late. Don't forget any personal or account information you might need for Barclays to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~gbtejas taken from his Barclays customer service problem that occurred on November 8th, 2017.