Barnes & Noble: forwarded * times up a tier of experts...lost c...
A Barnes & Noble customer review by GetHuman user ~BC from November 21st, 2017
Background on ~BC's case
GetHuman: ~BC - can you tell our other Barnes & Noble customers when your case took place?
~BC: Yes I can. It was afternoon, on November 18th.
GetHuman: Did you reach out to Barnes & Noble, and if so, how?
GetHuman: And which of these common Barnes & Noble customer issues best describes the reason you wanted to talk to them?
(Shows ~BC a list of common Barnes & Noble problems)
~BC: "Returns" was why I was trying to call.
~BC's review of Barnes & Noble customer service
GetHuman: So how would you sum up your experience for GetHuman's Barnes & Noble customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~BC: forwarded * times up a tier of experts...lost contact with last one... maybe my nook is too old... it is problem with downloading...my perodicals...nyt and new yorker... machine does not download.... *some of the worst service i have received in some time (first computer in ****) been around...jameslandolt...*****@***.com.*owner listed as "jame Landolt"
GetHuman: Let's quantify your experience contacting Barnes & Noble. On a scale of 1 to 5, how easy is it go get help on a Barnes & Noble problem?
~BC: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~BC: I'd give them a two out of five on communication.
GetHuman: And what about Barnes & Noble's ability to quickly and effectively address your problem?
~BC: For that I would say five out of five.
GetHuman: And finally- any advice for other Barnes & Noble customers?
~BC: Call them early in the day or late. Don't forget any personal or account information you might need for Barnes & Noble to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~BC taken from his Barnes & Noble customer service problem that occurred on November 18th, 2017.