Bass Pro Shops: Purchased a St. Croix fishing rod online when i...
A Bass Pro Shops customer review by GetHuman user ~basson1273 from November 5th, 2017
Background on ~basson1273's case
GetHuman: ~basson1273 - can you tell our other Bass Pro Shops customers when your case took place?
~basson1273: Yes I can. It was afternoon, on November 3rd.
GetHuman: Did you reach out to Bass Pro Shops, and if so, how?
GetHuman: And which of these common Bass Pro Shops customer issues best describes the reason you wanted to talk to them?
(Shows ~basson1273 a list of common Bass Pro Shops problems)
~basson1273: "Complaint" was why I was trying to call.
~basson1273's review of Bass Pro Shops customer service
GetHuman: So how would you sum up your experience for GetHuman's Bass Pro Shops customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~basson1273: Purchased a St. Croix fishing rod online when i got it i noticed it was made in Mexico, already had * that were made in China. The quality was really poor in the rod made in Mexico. BPS customer service was no help at all. Returned the rod to BPS and i am waiting for a refund.
GetHuman: Let's quantify your experience contacting Bass Pro Shops. On a scale of 1 to 5, how easy is it go get help on a Bass Pro Shops problem?
~basson1273: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~basson1273: I'd give them a four out of five on communication.
GetHuman: And what about Bass Pro Shops's ability to quickly and effectively address your problem?
~basson1273: For that I would say one out of five.
GetHuman: And finally- any advice for other Bass Pro Shops customers?
~basson1273: Call them early in the day or late. Don't forget any personal or account information you might need for Bass Pro Shops to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~basson1273 taken from his Bass Pro Shops customer service problem that occurred on November 3rd, 2017.