Bass Pro Shops: Waited for ten minutes for them to tell me they...
A Bass Pro Shops customer review by GetHuman user GetHuman-245878 from November 19th, 2017
Background on GetHuman-245878's case
GetHuman: GetHuman-245878 - can you tell our other Bass Pro Shops customers when your case took place?
GetHuman-245878: Yup. It was afternoon, on November 13th.
GetHuman: Did you reach out to Bass Pro Shops, and if so, how?
GetHuman: And which of these common Bass Pro Shops customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-245878 a list of common Bass Pro Shops problems)
GetHuman-245878: "Track order" was why I was trying to call.
GetHuman-245878's review of Bass Pro Shops customer service
GetHuman: So how would you sum up your experience for GetHuman's Bass Pro Shops customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-245878: Waited for ten minutes for them to tell me they couldn't help me. That I would have to call my local store which will not answer called * times and the phone * not even on the receipt. Clerk forgot to put item I paid for in my bag
GetHuman: Let's quantify your experience contacting Bass Pro Shops. On a scale of 1 to 5, how easy is it go get help on a Bass Pro Shops problem?
GetHuman-245878: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-245878: I'd give them a one out of five on communication.
GetHuman: And what about Bass Pro Shops's ability to quickly and effectively address your problem?
GetHuman-245878: For that I would say two out of five.
GetHuman: And finally- any advice for other Bass Pro Shops customers?
GetHuman-245878: Call them early in the day or late. Don't forget any personal or account information you might need for Bass Pro Shops to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-245878 taken from his Bass Pro Shops customer service problem that occurred on November 13th, 2017.