Complaint for Bassett Furniture Industries, Inc.
A Bassett Furniture Industries, Inc. customer review by GetHuman user GetHuman-addidas_ from December 7th, 2017
Background on GetHuman-addidas_'s case
GetHuman: GetHuman-addidas_ - can you tell our other Bassett Furniture Industries, Inc. customers when your case took place?
GetHuman-addidas_: Yes I can. It was afternoon, on November 27th.
GetHuman: Did you reach out to Bassett Furniture Industries, Inc., and if so, how?
GetHuman: And which of these common Bassett Furniture Industries, Inc. customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-addidas_ a list of common Bassett Furniture Industries, Inc. problems)
GetHuman-addidas_: "Warranty claim" was why I was trying to call.
GetHuman-addidas_'s review of Bassett Furniture Industries, Inc. customer service
GetHuman: So how would you sum up your experience for GetHuman's Bassett Furniture Industries, Inc. customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-addidas_: Complaint for Bassett Furniture Industries, Inc.
GetHuman: Can you tell the rest of us a bit more from what happened on 11/27/17?
GetHuman-addidas_: I bought a king size bed with and I was given a California king rail. So there is a large gap at the foot of the bed. All my efforts to have this resolve has proven futile. I would like to return the bed for a full refund
GetHuman: Let's quantify your experience contacting Bassett Furniture Industries, Inc.. On a scale of 1 to 5, how easy is it go get help on a Bassett Furniture Industries, Inc. problem?
GetHuman-addidas_: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-addidas_: I'd give them a two out of five on communication.
GetHuman: And what about Bassett Furniture Industries, Inc.'s ability to quickly and effectively address your problem?
GetHuman-addidas_: For that I would say one out of five.
GetHuman: And finally- any advice for other Bassett Furniture Industries, Inc. customers?
GetHuman-addidas_: Call them early in the day or late. Don't forget any personal or account information you might need for Bassett Furniture Industries, Inc. to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-addidas_ taken from his Bassett Furniture Industries, Inc. customer service problem that occurred on November 27th, 2017.